support provided by your Annual Support Subscription Call (888) 669-9697 Ext 3
for assistance or email - Click
of our Annual
Support and Upgrades
Insurance Policy to Maintain
(Annual Support & Upgrades Protection Overview PDF)
offers a cost-effective Annual Upgrade Protection & Support Program
to protect your initial investmentand to provide free upgrade releases and unlimited telephone support.
The Annual fee are based on the number of
user licenses purchased, i.e.
Standard Single (1), Network Standard (3) or Network
Premium (6), or on additional licenses purchased, presently priced
at $200.00 per year per user license.
12 month Paid Subscription Guarantees your
Be kept current. Annual Upgrades included
Provide you with all interim enhancements and service packs. Throughout
the year we release smaller upgrades
with improved functionality, new or
modified features, etc..
Toll Free Support Number (888) 669-9697 Ext 3 during normal business
hours M-F 9:00am – 5:00PM EST (exclusive of week-ends) to assist in any
Clients who DO NOT maintain UPSP subscriptions:
If subscription is expired or not renewed before expiration users can
later upgrade to the latest version with a purchase the software at 75%
of the current retail price.
Pay for telephone support billable at a rate $125.00 per incident call
for 1st 15 minutes and $75.00 plus per additional 15 minutes
units charged to a VISA, MC or AmEx card.
About Data Backup and Network Connectivity
your PAID subscription we will assist you to determine if you have a
“software” or “hardware/network connectivity issue.
Usually these issues can be quickly resolved. However, hardware/network
connectivity or maintenance issues are the responsibility
of the client, including proper measures to Backup your database file to
any external media or disk.
may apply at our billable rate should our support time and
assistance be required in the resolution of your hardware/network issues
should they be extraordinary. We recommend to our network clients to
have a local IT Service Company or individual be available for on-call
or timely assistance with any hardware, server, workstation and network
connectivity issues, database backup and security for any shared program
For additional information call
toll free: (888) 669-9697 Ext 3